ILM ® Endorsed Service Quality and Excellence

ISM Endorsed Customer Experience (CX) and Brand Activation Professional

Measuring and Managing Customer Satisfaction

Client Management Strategies for Retention & Growth

Excellence in Customer Service (Advanced)

Customer Focused Management

Customer Profiling Techniques & Procedures

Customer Service for the Public Sector

The Customer Complaint System A Tool for Customer Service Improvement

Customer - Focused Selling Strategies

Developing Customer Relations Strategy

Account Relationship Strategies for Oil, Gas and Power

Certified Customer Service Professional

Achieving Excellence in Customer Service

Beyond Customer Service